Frequently Asked Questions

CallPager is a modern, browser-based healthcare shift scheduling platform designed specifically for medical departments. Unlike traditional systems, we focus on:

• AI-powered optimization: Intelligent algorithms that consider provider preferences, workload balance, and department constraints
• Seamless integration: Import from any existing system (CSV, Excel, SharePoint, etc.) and export to universal formats
• Cost efficiency: Enterprise features at a fraction of traditional pricing
• Modern interface: Responsive design that works on any device with intuitive workflows
• Fair scheduling: Built-in monitoring to ensure equitable workload distribution

CallPager is designed for any healthcare department that manages provider schedules, including:

• Emergency Medicine departments
• Internal Medicine and Family Medicine practices
• Specialty clinics (Cardiology, Dermatology, etc.)
• Hospital medicine (Hospitalist) groups
• Surgical departments
• Radiology and Pathology departments
• Nursing and support staff scheduling

Microsoft Teams integration is planned for a future release. Currently, CallPager operates as a browser-based web application that you can access from any device. The Teams integration will add:

• Direct schedule access within Teams
• Shift notifications and reminders
• Team communication around schedule changes
• Single sign-on (SSO) integration

CallPager makes migration simple with our comprehensive import system:

• CSV/Excel files: Export from your current system and upload directly
• SharePoint integration: Connect to existing SharePoint lists
• QGenda exports: Standard CSV format supported
• Amion data: Compatible with Amion export formats
• Custom formats: Our system intelligently maps fields and creates providers automatically

At minimum, you need:

• Provider names: First and last names
• Shift dates: When shifts occur
• Service/role information: What type of shift (Emergency, Clinic, Call, etc.)

Optional but helpful data includes:

• Provider email addresses
• Shift start/end times
• Department or location details
• Provider preferences or constraints

Don't worry about perfect formatting - our AI handles most data cleanup automatically.

CallPager exports schedules to standard formats that work with any calendar system:

• ICS format: Import directly into Outlook, Google Calendar, Apple Calendar, or any calendar app
• CSV export: For custom integrations or data analysis
• Email notifications: Automatic schedule updates sent to providers

Providers receive their personal schedule file that automatically syncs with their preferred calendar application.

CallPager is designed with healthcare security in mind. Our platform:

• Data minimization: Only stores scheduling data, no patient information
• Encryption: All data encrypted in transit and at rest
• Access controls: Role-based permissions and department isolation
• Audit trails: Complete logging of all schedule changes

Your data security details:

• Storage: Secure cloud infrastructure with enterprise-grade protection
• Department isolation: Each department's data is completely separate
• Access control: Only authorized users in your department can view schedules
• Admin controls: You control who has access to what information
• Data ownership: You retain full ownership and can export all data at any time

Our AI system considers multiple factors to create optimal schedules:

• Provider preferences: Preferred days, time off requests, shift patterns
• Workload balancing: Ensures fair distribution of shifts across providers
• Coverage requirements: Maintains appropriate staffing levels
• Historical patterns: Learns from past schedules that worked well
• Conflict resolution: Automatically resolves scheduling conflicts

You provide the constraints and preferences, and the AI generates schedule options that meet your department's needs.

Absolutely! CallPager gives you complete control:

• AI assistance: Use AI to generate initial schedules, then modify as needed
• Manual creation: Build schedules entirely manually if you prefer
• Hybrid approach: Let AI handle routine scheduling, manually adjust special cases
• Template system: Save and reuse schedule patterns that work for your department

CallPager automatically tracks and reports on schedule fairness:

• Shift distribution: Monitors how many shifts each provider has
• Weekend coverage: Ensures equitable weekend and holiday assignments
• Call burden: Tracks overnight and emergency call distribution
• Time off balance: Monitors vacation and personal time usage
• Transparent reporting: Clear visualizations show fairness metrics to all providers

CallPager has minimal technical requirements:

• Browser: Any modern web browser (Chrome, Firefox, Safari, Edge)
• Internet connection: Standard broadband connection
• Device: Works on desktop, laptop, tablet, or smartphone
• No software installation: Everything runs in your browser

Yes! We provide comprehensive support:

• Guided setup: Step-by-step assistance with initial configuration
• Data migration help: We'll help import your existing schedules
• Training sessions: User training for administrators and staff
• Ongoing support: Email and chat support for questions
• Documentation: Comprehensive user guides and tutorials

CallPager offers transparent, department-friendly pricing:

• Pilot program: Free trial period for early adopters
• Per-provider pricing: Simple monthly fee per scheduled provider
• No hidden fees: All features included, no premium tiers
• Annual discounts: Significant savings for annual subscriptions

Pilot participants receive:

• Free access: Full platform access during pilot period
• Priority support: Direct access to our development team
• Feature influence: Your feedback shapes product development
• Data migration: We'll help import all your existing schedules
• Training: Comprehensive onboarding for your team
• Early access: First access to new features like Teams integration

Implementation is typically very quick:

• Day 1: Account setup and initial configuration
• Day 2-3: Data migration from existing systems
• Week 1: User training and workflow setup
• Week 2: Parallel operation with existing system
• Week 3+: Full transition to CallPager

We're confident CallPager will improve your scheduling, but we understand every department has unique needs:

• Risk-free trial: Pilot program allows full evaluation
• Data export: You can always export your data in standard formats
• Flexible contracts: No long-term commitments required
• Customization: We can adapt features to meet specific requirements

Our goal is your success, and we'll work with you to ensure CallPager meets your needs.

Absolutely! We offer multiple ways to evaluate CallPager:

• Live demo: Personalized demonstration with your use cases
• Pilot access: Hands-on trial with your actual scheduling data
• Reference calls: Speak with other healthcare departments using CallPager
• Trial period: Extended evaluation period with full functionality